Is the quote really free?
Yes. We offer a free, no-obligation quote. Tell us about the job through the quote form, by phone, on WhatsApp or by email, and we will explain what is involved and what it is likely to cost.
Do you publish your prices?
We publish indicative starting prices for most services, shown on each service page. They depend on the property and the scope of work, so you receive a clear written quote before any work begins.
What areas do you cover?
We are based in Southwark and work across the whole of London, North, South, East, West and Central. Many of our customers are in Southwark, Bermondsey, London Bridge, Borough, Elephant and Castle, Peckham, Camberwell, Rotherhithe, New Cross and Greenwich, but you do not have to be nearby: check your postcode or ask us.
What are your opening hours?
Monday to Friday 8:00 am to 6:00 pm and Saturday 9:00 am to 4:00 pm. Sunday is by appointment only. We operate by appointment, and some evening and weekend slots may be available.
Do you offer emergency call-outs?
Emergency call-outs may be available outside normal working hours, subject to availability. Please call us on 07539 900999 to check. If anyone is in danger, call 999.
Do you work for landlords and letting agents?
Yes. We work with landlords, letting agents and property managers on EICRs, remedial work, fault finding, alarms, consumer unit upgrades and general repairs.
Will I receive certificates and test results?
Where applicable, we provide the appropriate test results, certificates and documentation for the work we carry out.
Can I send photos of the problem?
Yes, and it helps. Message us on WhatsApp with photos or a short video of the job, and we can give you a better idea of what is involved.
Do you offer a guarantee?
Any workmanship guarantee is confirmed in writing with its duration and terms. Manufacturer warranties apply to eligible products under the manufacturer’s terms. None of this affects your statutory rights.